Setting up Apple Wallet passes

Wallet passes live under Settings → Check-in, and need QR check-in turned on first — the pass uses the same QR code your door staff scan. To set one up, upload a square logo (required before passes can be turned on), and optionally a background image and colours, with a live preview as you go.

Once configured, guests can add their ticket to Apple Wallet from their booking confirmation, and you can re-download it from the order detail view any time. A refund automatically voids the pass so it no longer scans as valid; resending a ticket rotates its barcode in place, so the guest's existing wallet pass keeps working but scans with the new code, not the old one.