HelpPayments and Billing
Payments and Billing
Understanding platform fees and payouts
Covered charges a small platform fee on each paid ticket. You choose who covers it in Settings → Payments & payouts — either you absorb it,…
What happens to fees when you refund a booking
When you refund a booking, the guest gets their full ticket price back — but Covered's platform fee isn't returned to you, since the service…
What happens when a guest disputes a charge
If a guest disputes a charge with their bank (a chargeback) rather than asking you or Covered for a refund, their booking is voided immediat…