What happens when a guest disputes a charge

If a guest disputes a charge with their bank (a chargeback) rather than asking you or Covered for a refund, their booking is voided immediately, the same way a refund voids a booking — this happens automatically, before the dispute is even resolved, since the funds are frozen either way.

If you later win the dispute and the funds are returned, Covered doesn't automatically re-confirm the booking. A guest who disputed a charge may not want to attend any more, so whether to let them back in is your call — instead, you can set a notification email address in Settings → Payments & payouts → “Chargebacks & disputes”, and Covered will email that address when a dispute is won before the event date, so you can decide what to do.

Leave the notification email blank and nothing gets sent — it's off by default.