Privacy Policy

This Privacy Policy explains how Covered ("we", "us", "our") collects, uses and protects information when you use our website and services to discover and book events, or to list and manage a venue. This is a general-purpose placeholder policy and will be replaced with a finalised version.

We collect information you provide directly to us, including:

• Account details such as name, email address and phone number.
• Booking information, including party size and any details you add to a booking.
• Payment information, processed securely by our payment provider, Stripe.
• Venue and event information, if you manage a venue on Covered.
• Communications you send to our support team.

We also collect certain information automatically, such as device and usage data.

• To create and manage bookings between guests and venues.
• To process payments and payouts.
• To send booking confirmations and other transactional communications.
• To provide customer support.
• To maintain the security and integrity of our platform.
• To improve and develop our services.

We share limited information with the venue you book with, so they can honour your booking. We use trusted third-party providers to help operate our services, including Stripe for payments and Supabase for hosting and data storage. We do not sell your personal information.

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Depending on where you live, you may have rights to access, correct, delete or export your personal information. You can exercise these rights by contacting us using the details below.

We use cookies to operate and improve our site. See our Cookie Policy for more detail.

If you have any questions about this Privacy Policy, please contact us at hello@coveredplatform.com.