Managing your waitlist

How the waitlist works

There's no waitlist setting to turn on — it happens automatically once every ticket type on an event is sold out. It's event-level, not per ticket type: if you have several ticket types and only one sells out, guests can still book a different type as normal, and no waitlist appears until the whole event is full.

Guests who join it appear at the bottom of that event's guest list.

When a spot opens up

If you raise an event or ticket type's capacity, or a booking is refunded, Covered automatically emails waitlisted guests to let them know a spot may be available.

Dashboard alerts

Your dashboard flags “Action required: waitlists active” whenever a sold-out event has people waiting, with a link straight to that event.