Orders & Guests
Guest lists, transactions, refunds, and group bookings.
Adding a guest manually
When to use this Use “Add guest” for comps, pay-at-door bookings, or anyone else who isn't paying through checkout. How it works From the gu…
Managing your waitlist
How the waitlist works There's no waitlist setting to turn on — it happens automatically once every ticket type on an event is sold out. It'…
Refunding or cancelling a booking
Refund vs. void — which one to use Refund — a real Stripe refund, for confirmed, paid bookings only, within 30 days of the original booking.…
Resending a confirmation or ticket
If a guest didn't get their booking confirmation, or needs their ticket re-sent, open their order and choose Resend confirmation (or Resend…
Searching and filtering transactions
Finding a booking The Transactions page searches across every venue and event you manage — by guest name, email, booking reference, venue, o…
Viewing and managing your guest list
What's on the guest list Every event has its own guest list: confirmation code, guest name and phone, ticket type, party size, arrival time…
Why a pending booking can expire
A paid booking starts as “pending” the moment a guest begins checkout, and only becomes “confirmed” once their payment actually succeeds. If…