Resending a confirmation or ticket

If a guest didn't get their booking confirmation, or needs their ticket re-sent, open their order and choose Resend confirmation (or Resend ticket, from the guest list's row actions). Both re-send an email to the guest and only work for confirmed bookings with an email address on file.

Resend ticket has two extra requirements worth knowing about: it only works if the venue has QR check-in turned on (see “Turning on QR check-in”) — otherwise it fails with an error — and it's rate-limited, so resending the same ticket repeatedly in a short window will eventually be blocked temporarily. Resending also rotates the ticket's QR code (and its Apple Wallet pass, if one exists) — the old QR code stops working once a new one's been sent.